Warranty
All PLAced products are covered by our 12-month warranty under our rePLAced service.
If anything goes wrong due to material or manufacturing issues, we’ll repair or replace it — no stress.
How to Make a Warranty Claim
Email us at [getsorted@compoundadditive.com] with:
A description of the issue
Photos or short video (if possible)
Your order number
We’ll assess it within 2–3 business days
If covered, we’ll either:
Send a replacement part
Offer a repair kit
Or offer store credit or refund (if no replacement is available)
We may ask you to return the original part for recycling under our rePLAnt program
Our rePLAced Guarantee
What’s Covered
Breakage or failure from normal use
Faults in fit or function
Manufacturing defects
What’s Not Covered
Damage from incorrect installation
Accidental or cosmetic damage (e.g., scratches, melted PLA)
Excessive force beyond recommended load specs
Our Take Back Promise
Even outside the warranty window, we don’t want any PLAced components going to waste.
You can return any PLAced component to us under the rePLAnt program for responsible reuse or recycling. We'll even offer a discount on your next order as a thank you.
Need Help?
If you're unsure whether your issue is returnable or covered by warranty, just drop us a message. We're here to help you get the most out of your setup.
📩 Email: [getsorted@compoundadditive.com]
📦 Returns Address: Provided upon request
📅 Response time: Within 1–2 business days
Changed your mind? No problem.
If your product’s still unused and within 14 days of delivery, you can return it — no hard feelings. Find out how to arrange a hassle-free return.
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Free Shipping
Free for orders over £50
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