Returns
At PLAced, we want you to love your gear setup— whether it's mounted to your wall, stored in your boot, or packed for the next ride.
If something isn’t right, we’ll do our best to get it sorted.
How to Arrange a Return
Email us at [getsorted@compoundadditive.com] with:
Your order number
Item(s) you want to return
Reason for return (optional but helpful)
We’ll reply within 2 business days with return instructions and the return address.
Pack the item safely and send it back using a tracked service. Return postage is your responsibility unless the product is faulty.
Once received and inspected, we’ll process your refund within 5 working days.
Returns Policy
You can return any unused, non-customized PLAced product within 14 days of delivery.
Eligibility
To be eligible for a return:
Your item must be unused and in its original condition
Must be returned with original packaging and all included parts
Custom or made-to-order items may not be eligible for return (see below)
Non-Returnable Items
Custom-assembled kits (e.g., rail systems built to exact space specs)
Items that have been installed, used, or damaged after delivery
Still having trouble? We've got your back.
If something isn’t right beyond your return window, it might be covered under our 12-month warranty.
Find out what’s included — and how to get a replacement.
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Free Shipping
Free for orders over 100$
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